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Published: November 25, 2009 07:45 am    print this story  

Ombudsman program needs volunteers

Have you ever heard that strange word, Ombudsman, and wondered, just what is an Ombudsman, anyway? A long-term care ombudsman is a person who receives complaints from residents of long-term care facilities, their friends or relatives and attempts to resolve those complaints within the facility. The ombudsman has the authority to explore problems and recommend corrective action.

The Long-Term Care Ombudsman Program is administered by the Aging Services Division of the Department of Human Services, through the local Area Agencies on Aging and under the authority of the Older Americans Act and the Oklahoma Long-term Care Ombudsman Act. The program is supported by local volunteers committed to improving and enriching the lives of those individuals having to live in long-term care facilities. One goal of the ombudsman program is to have volunteers in each facility in the state to work with the facility and surrounding community. Training is provided by the Ombudsman Program Supervisors for volunteers in such areas as problem solving and communication, the processes of aging and long-term care facility regulations.

To be a volunteer in the ombudsman program, the applicant must have a concern about older people, their needs and the ability to see each as an individual; be able to work with many types of people without being judgmental: be responsible; be willing to follow problems through to their resolution; be able to accept training and supervision; be able to spend at least two hours per week in the program; and be free from any conflict of interest.

For more information, contact Anita Harper, Ombudsman Supervisor, at SODA, Agency on Aging at 1-800-211-2116 or write to them at P.O. Box 709, Durant, Oklahoma 74701. Ombudsman Supervisors are also available for group presentations upon request.

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